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Text File  |  1996-08-19  |  2KB  |  50 lines
  1. Artisoft Engineering is conducting a survey to better satisfy our customers 
  2. and we would appreciate receiving your input to the following questions.  
  3.  
  4. Please fax your reply to 520-670-7050 or 
  5. Email to survey@artisoft.com.
  6.  
  7. Please answer the following questions using the following guidelines:
  8. excellent (4) ... good (3) ... fair (2) ... poor (1) 
  9. ===========================================================================
  10.  
  11. 1)  How professionally did Technical Support handle the 
  12.     problem?                                                    _______
  13.  
  14. 2)  How satisfied are you with the solution?                    _______
  15.  
  16. 3)  How satisfied are you with the instructions in this patch?  _______
  17.  
  18. 4)  How satisfied are you with the level of effort that was
  19.     put into resolving your problem?                            _______
  20.  
  21. 5a) What patch file did you obtain? (I.E. NOS600, NTB600, etc.) _______
  22.  
  23. 5b) Have you ever dealt with another company's patch
  24.     procedure? (Y/N)                                            _______
  25.  
  26. 5c) If yes, how does Artisoft's patch procedure compare?        _______
  27.     
  28.     Comments:_____________________________________________________________
  29.     ______________________________________________________________________
  30.     ______________________________________________________________________    
  31.  
  32. 6)  From the perspective of an end-user, how do you feel about: 
  33.     a) receiving a patch via the BBS                            _______
  34.     b) receiving a patch via CompuServe                         _______
  35.     c) receiving a patch via FTP over the Internet              _______
  36.     d) receiving a patch on a disk                              _______
  37.     
  38. 7)  If the patch included an automated installation, such as
  39.     a batch file, how beneficial did you find it?               _______
  40.  
  41. 8)  Do you feel that a Windows NT solution from Artisoft would
  42.     be beneficial to your company in the future? (Y/N)          _______
  43.  
  44. Suggestions:______________________________________________________________
  45. __________________________________________________________________________
  46. __________________________________________________________________________
  47. __________________________________________________________________________
  48. __________________________________________________________________________
  49.  
  50.